How long does the complete installation process (from site survey to commissioning) usually take?
The total duration depends on the project’s complexity. After the initial technical visit, engineering and design usually take a few weeks. Deployment, which may include civil works and physical installation of the charging points, ranges from a few days for a simple installation to several weeks for a large-scale project. Commissioning and final handover take a few more days. On average, expect between 1 and 3 months from start to finish. We provide a precise schedule after the initial site survey.
What site preparation do we need to do before installation?
After our technical visit and initial survey, we will tell you precisely what preparation is needed. This generally means ensuring easy, safe access for our teams to the installation areas (electrical panel, cable route, charging point locations). We assess the capacity of your electrical infrastructure and will discuss any major upgrades with you. For everything else (connection, installation, hook-up), Swish takes care of it.
Does Swish handle the necessary administrative procedures, such as permits and grid connection authorisations?
Our offer is designed to keep the process as simple as possible. We guide you through the necessary administrative procedures. Depending on the project’s complexity and local regulations, we can guide you or handle certain procedures directly, such as connection requests to the grid operator.
What happens once the installation of the charging points is finished?
Once the physical installation is complete, we move to final commissioning and handover. This includes activating and rigorously testing each charging point, integrating it into our SwiGo supervision platform for tracking and management, and installing the necessary signage. We then give your teams complete training on the hardware and software, and finally deliver the complete Electrical Installation Certificate. Depending on the chosen financing model, we also handle continuous supervision and maintenance.
Which brands of charging points do you usually install?
At Swish, we are not tied to a single manufacturer. We select and install state-of-the-art charging points from the best manufacturers on the market, based on the technology that best fits your operational needs in power, functionality and budget. During the site survey, we advise you on the most relevant brands and models for your project.
What are the main factors that affect the cost of installing EV charging infrastructure?
Several factors determine the total cost. Power and number of charging points directly affect equipment costs. Site complexity matters too, including the state of your electrical infrastructure, the distance between the electrical panel and each charging point, and any civil works (trenches, concrete bases). Options and features such as advanced supervision, dynamic load balancing or integration with other systems can also influence cost, as can local regulatory requirements. Our detailed quote after the initial site survey takes all of these into account transparently.
How do you manage the electrical load so charging points do not overload our building’s capacity, especially at peak times?
This is a crucial aspect that we assess from the site survey phase. We analyse available power and the capacity of your electrical panel. If necessary, we integrate dynamic load balancing, which intelligently distributes available power among active charging points, avoiding overloads while optimising your fleet’s charging.
What is the warranty period for installed hardware and installation labour?
Installed hardware comes with the manufacturer’s standard warranty, usually 2 to 3 years depending on brand and model. Swish also guarantees the quality of its installation work in line with current regulations and best sector practice. Specific warranty details come with our commercial proposal.
Can the charging infrastructure be integrated with our existing building management systems (BMS) or energy management systems (EMS)?
Yes, most professional charging points we install are connected and can integrate with third-party systems, such as a BMS or EMS, via standard protocols (OCPP). During the engineering phase, we study integration options with your existing infrastructure for centralised, optimised energy management.
What reporting functions and data does the SwiGo supervision platform offer?
Our SwiGo platform offers complete tracking and remote management of your infrastructure. You get detailed data on charging point usage (consumption per session, duration, user), real-time status and revenue generated (if applicable), plus customisable reports to analyse trends, optimise fleet management and monitor key performance indicators.
Can charging points be customised with our company’s brand image (logos, colours)?
Yes, many manufacturers offer customisation options. We can add your logos and choose specific colours so the infrastructure blends into your environment and reinforces your brand image.
Can Swish help us identify and apply for government grants for EV charging infrastructure?
Yes, of course. Our service includes help identifying the grants and subsidies your project is eligible for. We can guide you through the application process to optimise your investment and reduce the TCO of your installation.
What geographic areas do you cover for installation projects?
Swish operates mainly in France, Italy and Spain, with a strong regional presence through our local branches for proximity and responsiveness. We can also support existing clients on projects in other European countries. Contact us to discuss your project.
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